MIKHAYLOV, Andrey S.; MIKHAYLOVA, Anna A. Customer Relationship Management in Public Transportation: A Comparative Analysis. International Review of Management and Marketing, [S. l.], v. 6, n. 5S, p. 221–226, 2016. Disponível em: https://econjournals.org.tr/index.php/irmm/article/view/2823. Acesso em: 24 nov. 2024.