Padlee, Siti Falindah, and Siti Nur ‘Atikah Zulkiffli. 2016. “Examining the Moderating Effects of Students’ Characteristics on the Relationship Between Perceived Quality and Satisfaction With University Services: The Evidence from Two Public Universities in Terengganu”. International Review of Management and Marketing 6 (3):460-66. https://econjournals.org.tr/index.php/irmm/article/view/2333.