Osarenkhoe, A., Komunda, M. B. and Byarugaba, J. M. (2017) “Service Quality as a Mediator of Customer Complaint Behaviour and Customer Loyalty”, International Review of Management and Marketing, 7(1), pp. 197–208. Available at: https://econjournals.org.tr/index.php/irmm/article/view/3309 (Accessed: 23 November 2024).