Sumantri, Siswo Hadi, et al. “The Effect of Management of Service Strategies on Quality of Public Satisfaction Survey on Nuclear Emergency Response at RSG-GAS Serpong, TRIGA2000 Bandung and Kartini Yogyakarta Research Reactor”. International Review of Management and Marketing, vol. 9, no. 6, Oct. 2019, pp. 67-75, https://econjournals.org.tr/index.php/irmm/article/view/8835.