Tang, Chaoying, Craig R. Seal, Stefanie E. Naumann, and Krystal Miguel. “Emotional Labor: The Role of Employee Acting Strategies on Customer Emotional Experience and Subsequent Buying Decisions”. International Review of Management and Marketing 3, no. 2 (March 16, 2013): 50–57. Accessed November 24, 2024. https://econjournals.org.tr/index.php/irmm/article/view/397.